Intelligent Search reliably identifies customers and prospective customers with a real-time duplicate check, clustering (e.g. household),
data enhancement / data enrichment and compliance check – error-tolerantly and in real-time!
Addresses are the cornerstones of any customer relationship. The need to identify customers and prospective customers quickly and reliably in the dialogue constantly arises in countless situations.
In this respect, the focus is basically on two objectives:
firstly, the requirement to be able to clearly recognize and evaluate existing relationships during the contact, and secondly, the basic aim of preventing duplicates through the multiple creation of customer data sets.
You can only reach both objectives with a comfortable and high-performance "search system" such as the Uniserv software mailRetrieval.
mailRetrieval creates the technical conditions for the Single View of Customer in real-time.
Decades of experience, know-how and specially developed error-tolerant search methods supply an exceptionally high result quality. See for yourself:
mailRetrieval is a successful high-performance program system for any company which wishes to improve productivity and increase efficiency in all customer-oriented processes, no matter whether it concerns
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Finding customer/prospective customers even if customer numbers are not available or are incorrect, or if the address information is incomplete or incorrect because of hearing, reading or recording errors, or carrying out creditworthiness checks for "alleged" or actual new customers and clarifying risks
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Dynamically clustering individuals of a household or building
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Creating precise customer profiles
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Guaranteeing and maintaining data integrity and quality
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Furnishing proof of friendliness towards the customer and service competence
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Designing a positive corporate image and much, much more
With mailRetrieval, we assist you with a software system, which flexibly supplies you with the excellent results you expect in the B2C and the B2B area in a fraction of a second in real-time in accordance with your wishes and requirements. The identification of business addresses has completely different requirements compared with consumer addresses. As a result, there are separate versions of mailRetrieval (feature) for B2B and B2C. The respective version has its own (national) knowledge base, in which the meaning of the terms in the addresses, the typical structure (syntax) as well as the applicable rules are stored. (This knowledge base, by means of which high-precision identification is possible, is currently available for 28 countries.)
If you have to handle both B2B and B2C addresses, the features can be installed in parallel without any problems. mailRetrieval then decides in real time which type of address it concerns and automatically uses the right knowledge base. This guarantees optimum identification results.