Perfect your contact management!

Many companies make considerable efforts to increase the loyalty of their customers, strengthen customer relationships and minimize customer risks. In addition to the postal address, the telephone number is increasingly developing into an indispensable component of the address and therefore to an important success factor of market and customer orientation.

In many cases, communication with customers and prospective customers via telephone is the most effective and cheapest way of initiating a dialogue. For this reason, it is important that telephone numbers stored in address databases are as complete and correct as possible, especially in CRM and CTI applications. Only thus can your personnel have the customer data on the screen (inbound, with transmission of the subscriber number) before accepting the call or conduct the communication actively, quickly and efficiently from the company (outbound).

For a great variety of reasons, many telephone numbers stored in the customer and prospective customer databases are out of date or only there in part. It is therefore frequently necessary to obtain the correct telephone number through directory inquiries, the Internet or a telephone CD. This is normally very time-consuming and requires a large amount of human resources. As a result, many companies are searching for solutions which guarantee automatic assignment of the telephone number to the largest possible extent.

With phone, an online component, we offer you a program which will enable you to assign telephone numbers to your customer and prospective customer data or update them 'in-house'.

Sitemap | Webmaster | Disclaimer | Privacy Policy | Imprint | © 2008 Uniserv GmbH