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DPD puts its trust in Uniserv

Master Data Management for Customer Master Data in Logistics

Pforzheim, 28th September 2015 – The international parcel and express service operator DPD introduces company-wide unified master data management in Germany, as part of the modernisation of its IT landscape. Its core objectives are based upon optimised master data, and are to achieve faster and more accurate delivery route preparation for the drivers in the depots, optimisation of Saturday deliveries, expansion of DPD premium services, and improved reporting and controlling. For this purpose DPD has decided to implement Smart Customer MDM from Uniserv. ‘Smart’ in this context being a synonym for simple, intelligent and efficient.

DPD Master Data Management


The Customer Data Hub (CDH) is used within Smart Customer MDM for managing customer master data in B2B and B2C environments. The CDH extracts and consolidates customer master data from heterogeneous data sources to form a unique golden record, also known as a Single Point of Truth. This master dataset is the sole source of accurate and correct information and its data fields are optimally enriched and supplemented with relevant information.

About DPD

DPD Deutschland is part of the international DPDgroup, Europe’s second largest parcel delivery network, and has 76 depots and 6,000 Pickup points across Germany, and 8,000 employees and 9,000 delivery experts dedicated to serving its customers. As the number 2 in the German parcel delivery market, DPD Deutschland transports around 320 million parcels daily – completely carbon neutral and without additional costs for the customer.

DPD offers a simple, comfortable and flexible service for B2B and B2C parcel deliveries, with innovative technologies and accurate orientation to the needs and lifestyles of its customers and recipients. One example here is its unique Predict service, providing map-supported live tracking, multiple options for redirecting parcels and a delivery time window of one hour.

Further information is available at www.dpd.de.