Uniserv Support with Jira Service Desk

Uniserv Support mit Jira Service Desk

From June 2020, our new Jira Service Desk will be available in Customer Support. This will enable you to reach us even more effectively, specifically and transparently. Your support request will be converted into a Jira ticket and you will receive a link to the ticket system so that you can follow the processing together with us. Or you create your ticket yourself directly at the Uniserv Service Desk.

Advantages of the Jira Service Desk

  • Structured and user-friendly overview of your support requests
  • Thematic allocation possible already when creating a request
  • Transparent insight into the progress of your request
  • Real-time collaboration
  • Intuitive user interface 
  • Prioritization of your requests
  • Automatic answer function for frequently asked questions (self-service portal/knowledge database Confluence)
     

You are also welcome to access the Uniserv Service Desk directly, register and open your own support case. To do this, you must register once as a user in the portal.