Uniserv Customer Support

Uniserv Customer Support

We are convinced that customer satisfaction and the success of data management projects not only depend on our solutions, but that support also plays an important role. With our after-sales support, we want to provide you with optimal support for the varying complexity and diverse application possibilities of our software solutions.

Uniserv Customer Support - Request

We are there for you.


Submit your request to the Uniserv support team here.
You can reach us in two ways:


Via the Uniserv Jira Service Desk. Simply log in and open your own support case. To do this, you must register once in the portal.

Via our Online Form. Your request will also be transferred to a Jira ticket. You will receive a link to the ticket system so that you can follow the processing together with us there.

 



Would you prefer to speak in person?

We are also happy to help you on the phone.
 

  • English: +49 7231 936 10 10
  • German: +49 7231 936 30 30
  • French: +49 7231 936 20 20

 

Uniserv Customer Support - Installation

 

 

Maintenance of our solutions.


Our software solutions for the management of addresses are subject to constant further development and maintenance. Within the framework of our maintenance agreements, you can expect the following services from us:
 

  • Permanent application support.
  • Regular updates.
  • Software updates with new or improved functions.
  • Change updates for the system environment.

 

Uniserv Customer Support - Consulting

 

 

 

We help with the installation.


So that you can use our software programmes as quickly as possible, we support you during implementation with our experienced consultants. In this way, you achieve the greatest possible benefit right from the start and, of course, a fast ROI (return on investment).

 

 

 

Uniserv Customer Support - Maintenance

 


 

 

With our consultants
we make your data "fit for use". 


Managing a data quality project is no easy task. Let us help you with what we do best. Our data quality coaches will be happy to advise you on special tasks and individual requirements in the field of data quality. 

 

 

 

You would like to report changes for postal reference data?


We regularly provide up-to-date reference data for all postal expert systems offered in fixed update cycles. Updates to these tables are researched by our partners and us on a daily basis. In addition, you as our user can use the reference data message to send us changes to current data tables directly and conveniently. These will be thoroughly checked by us, incorporated if necessary and delivered with the next update.