Customer Support

Customer Support

Customer satisfaction and successful data management projects are not only the result of our professional solutions: customer support and service play an equally important role. As well as providing first-class software and consultation, we at Uniserv consider all-encompassing after sales support as the basis for giving our customers optimal assistance with the different complexity levels and many operational possibilities of our software solutions.

We have a comprehensive range of services available to cater for all customer needs and requirements:

Support

Your can ask for support comfortably by using the internet! Click on the "Support Request" link for the appropriate form. Internet enquiries enter our support system directly in a structured format and can be processed faster.

Installation Support

To ensure that you can use our software programmes as fast as possible; our experienced consultants give you fullest support during implementation. You have maximum benefit from the start – also meaning a rapid return on investment (ROI).

Maintenance

Our address management software solutions are continually further developed. You can expect the following services within the framework of your support agreement:

  • permanent application support
  • regular updates
  • software updates with new or improved functions
  • change updates for the system environment.

Change Reports for Postal Reference Data

Uniserv updates all postal systems in regular intervals with new reference data. Together with our partners we research changes/updates to these tables on a daily basis. Users too, can easily report changes to current data tables by using the relevant form. We immediately check the new information, reprocess it as necessary, and include it in the next update.

Product Training

Competent and qualified experts are available to give intensive operational support and user training for all standard software systems. We provide training either on the customer’s premises - or at our modern training facility in Pforzheim. The extent and duration of training are decided individually depending upon the contents and the customer’s wishes.

Current training offers can be found here.
 

Further Support Services

We offer further support services for special tasks and individual requirements surrounding data quality.