Success Story

Stadtwerke Münster

Unique customer view through consolidation of data sources.

 

  • Creation of a standardized customer view by merging different sources 
  • Creation of a central hub for customer master data 
  • Increase in data quality
Success Story Stadtwerke Münster
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Story
Stadtwerke Münster attaches great importance to the quality of its data. Due to the need for centralized management and processing of customer master data, there is a desire to ensure a uniform customer view and to integrate data from different sources.
Solution
As part of a proof of concept, Stadtwerke Münster implemented the Customer Data Hub (CDH), which meets the requirements of creating a uniform customer view and significantly improving data quality by identifying and correcting error-prone entries.
Success
The Customer Data Hub impressed with its transparent presentation of data problems and provided valuable insights for improving data quality. It facilitates work through central data storage and is to be used company-wide to ensure high data quality and better customer relationships.

„Stadtwerke Münster sees Uniserv's Customer Data Hub as a central component of its IT architecture.“  

Britta Becker & Dominik Bleckmann, Data Analytics, Stadtwerke Münster

Stadtwerke Münster

„The Customer Data Hub acts as a central hub for managing and processing customer master data. All relevant information flows together clearly here. A perfect tool for identifying and eliminating weak points.“  

Britta Becker, Stadtwerke Münster

Stadtwerke Münster

„The cooperation with Uniserv has shown us how simple the topic of 'uniform customer view' can be. Customer master data is brought together from a wide range of different systems and made available for processing in a clear manner.“  

Dominik Bleckmann, Data Analytics, Stadtwerke Münster

Stadtwerke Münster

„Stadtwerke Münster sees Uniserv's Customer Data Hub as a central component of its IT architecture.“  

Britta Becker & Dominik Bleckmann, Data Analytics, Stadtwerke Münster

Stadtwerke Münster

„The Customer Data Hub acts as a central hub for managing and processing customer master data. All relevant information flows together clearly here. A perfect tool for identifying and eliminating weak points.“  

Britta Becker, Stadtwerke Münster

Stadtwerke Münster

„The cooperation with Uniserv has shown us how simple the topic of 'uniform customer view' can be. Customer master data is brought together from a wide range of different systems and made available for processing in a clear manner.“  

Dominik Bleckmann, Data Analytics, Stadtwerke Münster

Stadtwerke Münster