Our Customer
Data Experts
The minds behind clear customer data.
Experience them through dialogue.
Our Customer Data Experts love clean data. Our daily goal: less chaos, more clarity. How do we do it? With experience and a team that knows what matters. Here, you can get to know our #UniservConsulting.
TECHIE WITH A BROAD PERSPECTIVE
Andreas Koppenhöfer
Title: Consultant Data Management
Role: A bridge between subject matter expertise and technology, especially when things get complex.
Superpower: Turning a jumble of data into functional, automated solutions.
What drives him: Those “aha” moments with clients, when it suddenly becomes clear how much is possible with good data.
Fun Fact: He once thought addresses were simple. Now he knows: They’re a universe of their own.
ROCK IN THE STORM IN CUSTOMER SUPPORT
Angelika Schmidt
Title: Team Lead Customer Service
Role: Ensures that support processes run smoothly and that customers quickly get the help they need.
Superpower: Keeps track of everything, even when many issues are happening at once, technically skilled, organized, and always approachable.
What drives her: She’s been supporting many customers for over 10 years and it’s precisely this trust that’s her greatest motivation.
Fun Fact: Describes herself as an “octopus”, because she pulls all the right strings across every support case at the same time.
EARLY ADOPTER FOR QUICK DATA “AHA” MOMENTS
Christos Dihlmann
Title: Customer Data Project Manager
Role: Consultant who makes data projects tangible very early on, before they become complicated, expensive, or confusing.
Superpower: Identifying the root of the problem with minimal effort — in a way that’s understandable, concrete, and clear.
What drives him: The moment when clients realize, “Okay, now we finally know what this is really about.”
Fun Fact: Loves explaining data problems using Lego and Playmobil, first sort them out, then work with them in a meaningful way.
BRIDGE BUILDER WITH A HEART
Claude Bertrand Mbayin
Title: Senior Project Manager
Role: Project manager and link between client requirements and technical implementation.
Superpower: Listening, clarifying issues, and getting everyone on board with a common goal.
What drives him: When a vague idea turns into a solution and, in the end, everyone says, “That’s exactly it.”
Fun Fact: He likes to explain data problems using shoe boxes or lost packages — and everyone gets it right away.
ORGANIZATION EXPERT WITH A SYSTEMIC PERSPECTIVE
Daniel Kersting
Title: Customer Success Manager
Role: Consultant who takes a holistic view of data chaos and tackles the root causes rather than the symptoms.
Superpower: Analyzing complex data landscapes and piecing them together into a clear, comprehensive picture.
What drives him: The moment when clients realize that their problem lies somewhere entirely different than they thought.
Fun Fact: He doesn’t see chaos in a Rubik’s Cube — but rather a solvable system with rules.
JUGGLER WITH A FEELING FOR PROJECTS
Leonhard Boskov
Title: Senior Project Manager
Role: Project manager who reliably coordinates requirements, schedules, and implementation.
Superpower: Keeping track of everything and staying in control, even when the unexpected happens.
What drives him: When data isn’t just clean, but ends up exactly where processes need it.
Fun Fact: He knows that a project plan is usually outdated as soon as it’s finished — and yet he continues to juggle everything with ease.
FIREFIGHTER FOR CLEAN SAP DATA
Lionel Matter
Title: Customer Success Manager & Project Manager
Role: Data quality consultant in the SAP environment, especially when processes hit a snag.
Superpower: Quickly analyzing, organizing, and resolving SAP data issues in compliance with regulations — from validation to enrichment.
What drives him: When SAP systems run on clean data and all departments speak the same language.
Fun Fact: SAP “firefighter” from Alsace — puts out data fires in a structured, experienced manner, and if necessary, “en français.”
LICENSE EXPERT WITH AN EYE FOR DETAIL
Melanie Scherer
Title: Customer Data & License Services Specialist
Role: Ensures that sales orders are turned into fully functional licenses and clean data.
Superpower: Puts together customized license and data packages—verified, supplemented, and ready to use right away.
What drives her: When a license runs without any error messages and everything works perfectly for the customer.
Fun Fact: Has a little inner “Monk” — who makes sure nothing is left to chance when it comes to data and licenses.
THE ONE WHO KEEPS EVERYTHING RUNNING SMOOTHLY IN CUSTOMER SUCCESS
Sebastian Krebs
Title: Head of Customer Success
Role: Oversees consulting, support, and customer service.
Superpower: Brings teams, requirements, and technology together—through clear analysis, prototyping, and actionable steps.
What drives him: When customers realize that data quality isn’t a side issue, but the foundation for everything.
Fun Fact: Can’t quite shake off his former consultant self.
GUARANTEE OF UP-TO-DATE DATA
Sonja Bammert
Title: Customer Data & License Services Specialist
Role: Responsible for delivering reference data and licenses so that customers are always working with the most up-to-date data.
Superpower: Providing data at exactly the right moment, before outdated information causes problems.
What drives her: When customers’ systems run smoothly because everything is kept up to date behind the scenes.
Fun Fact: She receives misaddressed letters and immediately thinks, “That wouldn’t have happened with our data.”
TRANSLATOR FOR MASTER DATA
Thilo Lügering
Title: Senior Technical Consultant
Role: Mediator between business units, IT, and all stakeholders who need to be convinced to participate in data projects.
Superpower: Getting skeptical stakeholders on board, clarifying problems, and developing viable solutions based on them.
What drives him: Master data chaos, where a clean database is built step by step from scattered Excel lists.
Fun Fact: When a project is in a tight spot, he’s even facilitated workshops in a restaurant — live from Spain, just before midnight.